Car owners who use Tesco's automated car washes are being left feeling damaged - both physically and financially.
A visit to the local superstore resulted in significant damage to my vehicle, with the tail spoiler and brake light ripped off during an automated cycle. Despite the inconvenience and cost of repairs estimated at £750, I've been met with resistance from Tesco's management.
According to staff, car washes frequently experience issues that can result in damages like mine. The repair bill is substantial, but Tesco has refused to accept liability, relying on a maintenance report produced by its contracted service company which claims the car wash was functioning properly at the time of my visit.
In fact, numerous complaints from drivers have been documented, with Tesco responding uniformly with an identically worded letter from their solicitors stating no defects were found and absolving the company of any liability. The disclaimer displayed at entrance to the car wash also shields Tesco from responsibility unless caused by a machine fault.
This policy raises questions about Tesco's approach to handling damage claims, as they claim these are assessed on a case-by-case basis. However, staff reportedly verify wash cycles daily and found my car to be in good working order before the incident occurred.
As a result, I'm left with the option of pursuing compensation through my insurer or taking legal action against Tesco. If opting for the latter, I'll need to send a letter stating the amount of damages sought within 14 days, allowing Tesco time to respond.
If that fails, I can gather evidence and details of the damage, as well as proof of car wash payment and repair quotes, to file a claim through Scotland's "simple procedure" or the equivalent process in England and Wales.
A visit to the local superstore resulted in significant damage to my vehicle, with the tail spoiler and brake light ripped off during an automated cycle. Despite the inconvenience and cost of repairs estimated at £750, I've been met with resistance from Tesco's management.
According to staff, car washes frequently experience issues that can result in damages like mine. The repair bill is substantial, but Tesco has refused to accept liability, relying on a maintenance report produced by its contracted service company which claims the car wash was functioning properly at the time of my visit.
In fact, numerous complaints from drivers have been documented, with Tesco responding uniformly with an identically worded letter from their solicitors stating no defects were found and absolving the company of any liability. The disclaimer displayed at entrance to the car wash also shields Tesco from responsibility unless caused by a machine fault.
This policy raises questions about Tesco's approach to handling damage claims, as they claim these are assessed on a case-by-case basis. However, staff reportedly verify wash cycles daily and found my car to be in good working order before the incident occurred.
As a result, I'm left with the option of pursuing compensation through my insurer or taking legal action against Tesco. If opting for the latter, I'll need to send a letter stating the amount of damages sought within 14 days, allowing Tesco time to respond.
If that fails, I can gather evidence and details of the damage, as well as proof of car wash payment and repair quotes, to file a claim through Scotland's "simple procedure" or the equivalent process in England and Wales.
I feel for you mate - it's a right proper mess! Tesco's got you cornered with that disclaimer at the entrance to their automated car washes. It's like they're trying to sweep all the damage under the rug, isn't it? 
I've heard of companies playing it dodgy when it comes to customer complaints, but this takes the biscuit! £750 is a small fortune for someone who just wants a clean car.
You've got every right to be annoyed and now you're left with the hassle of sorting out compensation through your insurer or taking them to court.
Fingers crossed you get what you're owed and that Tesco sorts their act out! 
. First, their automated car washes are causing all this damage, but then they deny any responsibility? It's suspicious, right? And those letters from their solicitors are just scripted nonsense. Anyone who's read them knows they're just trying to cover their own tracks.
. I mean, I've heard of companies having a "standard" response, but this is just lazy 
.
. I'm not surprised they malfunction. But Tesco's reaction is what's got me wondering... are they trying to avoid taking responsibility for their own mistakes? Maybe they knew the car wash was faulty and didn't want to fix it 
.
if they're not going to take responsibility for their own machines, then they shouldn't try to pass it off as our fault 
. The fact that they're not accepting liability is just infuriating 
. I mean, how can you expect customers to trust a company if they won't stand behind their products? 
This whole thing stinks like a pile of trash 
#JusticeForCarWashVictims #TescoNeedsToStepUp #AutomatedCarWashesNeedAPass
. I've heard of those maintenance reports being a bit dodgy, but £750 is still a pretty penny to foot the bill for their mistake 
. As a customer, you have every right to expect a safe and hassle-free experience when using their services. I'd love to see some changes in how they handle these kinds of incidents, like implementing better quality control measures or just being more transparent about what might go wrong 
.
!
... did they even apologize or offer any kind of compensation? And what's with the disclaimer at the entrance? It's so convenient to just sign it and move on, but if something goes wrong, who do you turn to? 
... maybe they'll make some changes to their car wash system.
. It's like they're expecting customers to just "deal with it" or pay for repairs themselves. I mean, what if you have comprehensive insurance? Shouldn't Tesco be covering those costs? 
I've heard of people getting damaged cars before, but £750 is steep even for me 
. Tesco's excuse that they're not liable because their maintenance report says the machine was fine at the time doesn't cut it in my book. It sounds like a bunch of corporate mumbo-jumbo to me 
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. has anyone else had a similar experience? 
). It'd be nice if they took a more sympathetic approach to customers who've been left feeling damaged 
I'm so sorry to hear about your experience with Tesco's automated car washes 
. The fact that their maintenance report is being used as an excuse is super shady 
!
. but what about all the ppl who've had issues like this?!?! its not just u, i mean have u seen the comments on their socials? ppl are LITERALLY losing their minds over this 
. its so frustrating when companies just dont care about their customers' problems. ur gonna have to do some serious legwork if u wanna get compensated 
but idk how many ppl are willing to go through all that drama 
