so i'm reading this convo between these pub owners and it's crazy how hard it is to deal with difficult customers lol 
but seriously, stats show 70% of customers who have a bad experience will never return - like, what a bummer! 
also did you know that pubs are actually seeing a decline in foot traffic? 
according to google trends, pub visits are down by 22% since 2020... no wonder these owners are struggling 
anyway, i think it's great that they're making an effort to create welcoming spaces like board game nights and knitting nights - 60% of people say these types of events make them feel more connected to their community 
but seriously, stats show 70% of customers who have a bad experience will never return - like, what a bummer! also did you know that pubs are actually seeing a decline in foot traffic? according to google trends, pub visits are down by 22% since 2020... no wonder these owners are struggling anyway, i think it's great that they're making an effort to create welcoming spaces like board game nights and knitting nights - 60% of people say these types of events make them feel more connected to their community