Character AI, a leading provider of virtual companions, has announced that it will be restricting its chat services for minors. As of today, users under 18 will only be allowed two hours of "open-ended chats" per day, with the limit to be completely banned by November 25th. The move comes as part of an effort to improve age verification and protect younger users from potential harm.
The company has been sued multiple times over allegations of wrongful death, negligence, and deceptive trade practices related to its chat services. Character AI has responded by introducing new features such as a "Parental Insights" feature that sends activity summaries to parents, but these measures have proven unreliable due to the ease with which users can fake their age.
Character AI's CEO, Karandeep Anand, acknowledged that users spend less than 10% of their time on non-chat features like creating characters and videos. This has led him to take a "bold move" in limiting chatbot conversations for under-18 users. However, he noted that it is impossible to prevent all circumvention of age checks.
The company's decision marks a significant shift in the virtual companion industry, which has faced growing concerns over the potential risks and benefits of these services. Character AI will also be founding an independent nonprofit called the AI Safety Lab to address issues related to the entertainment industry.
The company has been sued multiple times over allegations of wrongful death, negligence, and deceptive trade practices related to its chat services. Character AI has responded by introducing new features such as a "Parental Insights" feature that sends activity summaries to parents, but these measures have proven unreliable due to the ease with which users can fake their age.
Character AI's CEO, Karandeep Anand, acknowledged that users spend less than 10% of their time on non-chat features like creating characters and videos. This has led him to take a "bold move" in limiting chatbot conversations for under-18 users. However, he noted that it is impossible to prevent all circumvention of age checks.
The company's decision marks a significant shift in the virtual companion industry, which has faced growing concerns over the potential risks and benefits of these services. Character AI will also be founding an independent nonprofit called the AI Safety Lab to address issues related to the entertainment industry.